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  • 31 years old

Contact

Professional Status

Employed
Open to opportunities

About Me

Obsessed with finding a better way, solution-focused, and never problem-oriented. Always grateful and never satisfied.

Experience

  • Innovation/Process Improvement
  • Technology Development
  • Maximize Revenue/Minimize Loss
  • Client Experience Improvement
  • Client Retention/Portfolio Protection
  • Business Consulting
  • Business Intelligence

President's Club Mortgage Banker

Quicken Loans
November 2013 to October 2014
  • Consumer Sales
  • Business Intelligence Analysis
  • Process Consulting/Business Development
  • Client Acquisition
  • Financial Consulting
  • Client Retention

Mortgage Banking Team Captain

Quicken Loans
May 2013 to November 2013
  • New Banker Development Team Leader
  • Process Development/Process Improvement
  • Training/Coaching
  • Sales
  • Financial Consulting
  • Business Intelligence Analysis
  • Business Development
  • Process Consulting

Senior Client Loyalty Specialist

Quicken Loans
December 2011 to April 2013
  • Client Retention
  • Client Service
  • Consumer Sales
  • Financial Consulting
  • Business Intelligence Analysis

Intelligence Analyst

United States Army National Guard
October 2010 to November 2012
  • Officer
  • MOS: 35F

Elections and Voting Behavior

State Representative Bob Genetski
August 2009 to 2011
  • Grassroots, Constituent Relations, Elections and Voting Behavior

Elections and Voting Behavior

Dave Camp for Congress
May 2009 to December 2011
  • Grassroots, Constituent Relations, Elections and Voting Behavior

Assistant Director of Operations

Lutheran Laymen's League of Michigan
February 2010 to October 2010
  • Managed a team of 41 employees on a daily basis. Directly handled all financial planning, budgeting, payroll, and quality control.

Research Analyst

Office of Barbara Jahnke, M.D.
January 2010 to June 2010
  • Created electronic/sortable database. Analyzed billing history to find inconsistencies. Through quantitative analysis, was able to pinpoint an instance of financial fraud (embezzlement).

Strategic Analyst

State Senator Roger Kahn, M.D.
March 2009 to December 2009
  • Quantitative analysis
  • Statistical analysis of Elections and Voting Behavior
  • Grassroots, Constituent Relations

Skills

  • 5+ years professional experience in applied statistics
  • Quantitative Analysis
  • Qualitative Analysis
  • Business Intelligence Analysis
  • Production Reporting/Analysis
  • Sales Metrics
  • Social Research
  • Survey Sampling
  • Causation/Correlation
  • Regression Analysis (including Multiple Linear Regression)
  • SQL (beginner)
  • Microsoft Office:
    Word
    Excel
    PowerPoint
  • Microsoft Office 365 Enterprise:
    Exchange
    Lync
    Sharepoint
    Outlook
    Publisher
    Access
    InfoPath
    Yammer
  • Data Analysis Software:
    SAS
    JMP
    SPSS
    R
    Minitab
    Excel
  • Team Leadership, Leadership Development, Leadership Coaching, Leadership Analysis
  • Public Speaking, Team Building, Strategic Planning, Project Coordination, Fundraising, Event Planning
  • Fast-paced Sales, Client Service, Client Satisfaction, Account Management, Client Retention

Education

Ground School

Quicken Loans
May 2013 to January 2014

Ground School's focus is on Personal Leadership. The program introduces Team Leaders to the necessary Leadership skills defined by multiple successful organizations.

Focus Areas: 8 Leadership Skills, Personality Styles, Coaching Foundations, Self-Leadership, Presence, 1-on-1 Interactions, Providing Feedback, Virtual Communication, Leadership Mindset, Diversity, Situational Role-play, Experiential Training

Statistics, Political Science

Grand Valley State University
September 2006 to August 2009

B.S. Statistics, Political Science

High School

Valley Lutheran High School
September 2002 to June 2006

Saginaw, MI

Interests

  • Speed of Trust by Stephen R. Covey
  • Disciplined Dreaming by Josh Linkner
  • The 360 Degree Leader by John Maxwell